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Chatrandom Help & FAQ

Find answers to the most common questions or issues you encounter while using our video chat features.

Chatrandom is a fully featured, video chat service which enables you to connect with strangers from around the world. There are several different ways to chat on Chatrandom including Random Chat, Gay Chat, Chat Rooms, and Cam4 Chat.

Chatrandom is an innovative random chat service which has taken random video chat to a new level. Chatrandom offers a huge range of options and features which enhance your chat experience.

The whole idea of Chatrandom is to connect you with other people around the world via webcam. Being able to see the person you are chatting with is a huge part of the Chatrandom experience, as is the other person’s ability to see you. While you can use the service without a webcam, you will only be connected with other users for text chat until you enable your webcam.

Chatrandom is available in 25 different languages including English, Spanish, Portuguese, French, German, Arabic, Russian, and many others.

If you wish to change the language, hover your mouse over the flag located on the top right of the page. You will see a list of available languages and you can select the one you prefer to use.

If you have a question which you cannot find the answer to in this section, contact us.

Chatrandom is a community and therefore the more people who use it, the more fun it is. Please share our website link with your friends, we really appreciate it!

The fun of our random video chat is that you could meet anyone and see anything. One minute you may see someone dressed up while the next you may see someone singing. The fast paced nature of Chatrandom is what makes it so exciting.

The chat platform has two screens so that you can see your video feed as well as your partner’s webcam.

Moving on to the next stranger is easy! If you don’t like the person you were connected with, just click on the “next” button and you will instantly be connected with another person online.

Gay Chat works the same as the main random chat, except you will only connect with gay guys from around the world on webcam.

To get started, just click on the large “Start” button located in the chat platform. Then, enable your webcam when requested, and you will connect with the first random gay guy.

Many different types of men like to use this feature. This section isn’t limited to only gay men, you will find bisexual men and curious straight men looking to video chat with other men as well.

Our gay cam chat feature is unique because it provides an incredible way for you to instantly meet gay men from around the world using your webcam.

The chat room section of Chatrandom allows you to connect with thousands of people based on interests. The format of the chat rooms is similar to the old, traditional text chat rooms except with many more features and the ability to turn on your webcam!

To begin meeting people in the chat rooms, just choose a room and click on the link to enter. You can then start meeting new people and talking using your webcam.

To see the live webcam broadcast of another user, turn on your webcam and you will be connected with strangers who have their cam enabled.

It is possible we have banned you from the chat room section for violating our terms of service.

If you wish to chat with up to four people at the same time via webcam, click on the Cam4 link at the top of the page. In this section, you can chat with up to four people at the same time in group chat!

Cam4 Chat is a multi-chat service which allows you to chat with up to four people at the same time. To use the Cam4 Chat, click on the link at the top of the page, select your gender, and then click on “Enter Chat.” You will then be able to choose up to four people to chat with via webcam at the same time.

When you connect to the service, you will see a pop-up box requesting permission to access your webcam. Click on the “Allow” button to let the chat platform access your webcam and enable other users to see you.

We determine the country of a user by identifying their IP location. So, if you appear as being in the wrong country, it may be because you are using a proxy or an IP address from that country. If you are not using a proxy or different IP address, please contact us and include your IP address and the country our system shows you as being in and we will do our best to fix the problem.

If the conversation doesn’t begin, check your firewall settings and make sure Chatrandom has access. Firewalls are the most common reason for people being unable to connect to the chat.

If you can’t listen to any sounds from the other person on cam there are several things you can do to fix this:

  • Ask the other person if their mic is connected and that they have selected the correct sound input from their end
  • Check the output volume on the chat app which you can find by hovering over the other person’s webcam feed
  • Ensure the volume on your computer/device is turned on, and the volume level is high

Yes. Chatrandom is fully compatible with all Apple and Android mobile devices. To use the site on your mobile device, just navigate to the website using your mobile browser.

Yes. All features found in the main browser version of the website are also available on the mobile site.

To use Chatrandom you must be at least the age of majority in the jurisdiction in which you reside.

If you connect with someone who is doing something against Chatrandom's terms of service you can report them within the chat by clicking on the flag icon or report button.

Yes, it possible for someone to record your webcam chat. Due to this we highly recommend you follow safety procedures at all times and are extremely careful of what you do when chatting. It is a good idea to get to know someone first before doing something you wouldn’t want other people to see. Remember this is a public chat service and anything you do may be recorded by other users.

There are several steps you can take to stay safe when chatting online including:

  • Never give out any personal information, social networks, email or other personal data to a stranger
  • Never visit external links or websites provided by a stranger
  • Be aware of people using fake videos posing as real people
  • Keep in mind that people can take screenshots or record your conversations