• Join Now
  • My Account
  • Upgrade

Chatrandom Billing Policies

Although, our basic video chat features are offered to Users for free, some additional features or services are available for purchase on according to published payment terms, and accessing these features may require account registration.

Chatrandom does not process or store your payment information; all payments are processed via a trusted third-party processor, SegPay or Stripe.

Accessing SegPay's services will require you to be re-directed to their payment portal, and to accept SegPay's Terms and Privacy Policy. All personally identifiable information , including your payment method is transmitted, stored and processed directly with SegPay during the payment process, not with Chatrandom.

All questions and queries regarding SegPay transactions should be directed here and regarding Stripe transactions should be directed here Any questions regarding SegPay terms or further concerns should be directed to SEGPAY BILLING SUPPORT.

Purchases, transactions or service subscriptions -- as made available on Chatrandom.com -- are discreetly billed on your bank or credit card statement by SegPay. Users are responsible for maintaining their account and settings via SegPay as related to Chatrandom Services through their self-service portal here and via Stripe here.

You understand and agree by accessing any of Chatrandom services that these Billing terms are incorporated into the Terms of Use, and the service terms to which you have agreed.

If your use of Chatrandom services, or billing issues, result in concerns or disputes which have not been resolved after contact with our payment processor, you can contact our customer service team by using the contact form or live chat.

Cancellation Policy

Pricing and service terms are as published. You may cancel at any time. Cancellation of services or features will be processed immediately, although access may continue until the end of the applicable billing cycle. Users are advised to adjust payment settings during any period of suspension.

Refund Policy

We do not offer refunds, proration, or credits for cancellations received during a billing cycle for unused days of the applicable service subscription term.

Misuse of the Payment or Billing process shall constitute a violation of our Acceptable Use Policy.